Department Store

NEW YORK — Many companies can claim they have excellent customer services, but now Saks Inc. has the award to back that claim up. The company announced that it was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, Fla. on March 14 as a 2012 Customer Service Champion—one of only 50 companies to have earned this distinction this year.

BIRMINGHAM, Ala. — Books-A-Million's quarterly profit edged up to $7.6 million, from $6.7 million a year earlier.

Sales increased 10.7% to $166.9 million, from $150.8 million. Same-store sales declined 5.7%.

During the quarter, the retailer said it incurred costs of $1.6 million related to the closing of 21 underperforming locations and the opening of 41 new Bam! stores in October and November.

Chain Store Age editor-in-chief Marianne Wilson and I go to great lengths to report new store openings on Chainstoreage.com. We pore through convoluted retail financial statements – sometimes twice daily – to uncover news that a chain has its sights set on even a little net new store growth for the year ahead.

I reported earlier today that Urban Outfitters, despite a challenging fourth quarter that saw profits cut nearly in half from the year before, was planning as many as 60 new stores in fiscal 2013.

The outside world doesn’t have a lot of visibility into the bench strength of Target’s leadership team beyond the top tier of executives so it’s hard to know whether the company has the talent it needs to fill the void created by high profile defections to rival JCPenney.

WASHINGTON — February retail sales rose 8.6% over last year, marking 20 consecutive months of sustained growth, The National Retail Federation reported Tuesday.

The seasonally adjusted increase -- stronger than expected -- was 0.5%, which excludes automobiles, gas stations and restaurants.

Alabama’s number-one shopping destination can now say that it is not only getting a new Von Maur department store, but also a full-scale renovation.

General Growth Properties and Jim Wilson & Associates’ Riverchase Galleria, located in Hoover, Ala., has unveiled a massive redevelopment project that will include expansive updates, modernization, and enhancement of both the interior and the exterior of the property.

Warrendale, Pa. -- Rue21 reported Wednesday that net income for the quarter ended Jan. 28 rose 18.7% to $12.9 million, from $10.9 million in the year-ago period.

Sales surged 15.7% to $219.9 million, but same-store sales dipped 2.2% following a 1.5% increase a year earlier.

During the quarter, Rue21 opened 17 new stores and closed two.
 

The 7% same-store sales increase Target reported in February was achieved with only a slight bump in promotional activity, according to the latest monthly data from research firm Market Track. Conversely, the number of ad pages that such competitors as Walmart and Kmart ran increased at twice the rate as Target, while Kohl’s and Macy’s declined. To view Market Track’s recap of February promotional activity at Target and other top retailers, click here.