Department Store

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Davenport, Iowa -- Some retailers just keep growing, despite economic headwinds, fickle customers and competitive pressures. The family-operated, 140-year-old Von Maur department store company, based in Davenport, Iowa, is one of those retailers. In an exclusive video interview, Chain Store Age senior editor Katherine Boccaccio spoke with Jim von Maur, president, about the chain’s strategy and how it keeps growing in an uncertain economy.

Total U.S. Shopper Traffic in Retail Stores and Malls for April 2013

An expected post-Easter decline in shopper activity was compounded by unseasonably cold weather last month. Retail foot traffic decreased 10.1 percent in April compared to March 2013, deviating from previous positive month-over-month retail traffic trends. Foot traffic for April 2013 decreased 0.4 percent compared to the same month in 2012. 

Chicago, Ill. — Dillard’s, a fashion apparel, cosmetics and home furnishings retailer, has selected OpinionLab to extend its omni-channel Voice of Customer program, including its digital, mobile and in-store experiences, with precise insight into what its customers want and need. 

Dillard’s will leverage OpinionLab’s patented software to get customer feedback at all touchpoints and gain actionable insight into how to deliver the best experience to consumers wherever they engage, research and shop.

Building stores requires a particular type of expertise on the part of the contractor. Chain Store Age spoke with Gregg Zysman of All-Rite Construction Company about what retailers should look for when hiring a contractor.

What are the most important factors retailers should consider when selecting a contractor?

The most important factor is to select a contractor that specializes in retail construction. Look for membership in associations like the Retail Contractors Association and a list of recognized retail clients.

York, Pa. -- The Bon-Ton Stores announced it will close its Younkers store in the Rapids Mall in Wisconsin Rapids, Wis.

The company will not renew the lease, which terminates July 31, 2013. The closing will impact approximately 45 associates at this location.

The Bon-Ton acquired the leasehold interests in the Wisconsin Rapids store as part of the Northern Department Store Group acquisition in 2006. The department store retailer said it does not expect costs associated with the closing of the location to be material.