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Survey: J.Crew.com tops in overall customer service
New York -- J.Crew ranked No. 1 overall in customer service in September for the third consecutive month, in a monthly survey by StellaService, the independent ratings provider that ranks online retailers according to their customer service. StellaService measures companies monthly across four service areas: phone, email, shipping and returns.
Here is a look at the top finishers in the four individual categories:
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Bon-Ton opens Carson’s Clearance Center
York, Pa. -- The Bon-Ton Stores, Inc. will open a 21,000-sq.-ft. Carson’s Store Clearance Center located at The Landings Shopping Center in Lansing, Ill., on Oct. 19. Bon-Ton operates 272 department stores, which includes 10 furniture galleries, in 25 states in the Northeast, Midwest and upper Great Plains under the Bon-Ton, Bergner’s, Boston Store, Carson’s, Elder-Beerman, Herberger’s and Younkers nameplates.