Of all the changes COVID-19 has visited upon the retail industry, the catalysis of omnichannel operations might end up having the most profound and long-lasting effect.
Walgreens Boots Alliance reported a big third-quarter loss as its profits were hurt by plunging sales in its U.K. division and COVID-related expenses, including increases costs for store cleaning.
From pharmacy cashiers to delivery drivers to customer service reps, frontline workers are a critical link in the chain that has kept our world turning through the coronavirus pandemic.