Consumer Electronics

Walmart continues to gain online momentum, judging from the most recent monthly report from measurement firm comScore Media Metrix.

Walmart consistently ranks in the firm’s Top 50 U.S. Web properties report, and that was the case again in October when Walmart.com was ranked 23rd with 45.2 million unique visitors. By comparison, Target.com, which experienced some difficulties with a major relaunch several months ago, was the only other traditional retailer on the list and ranked 46th with 27 million unique visitors.

Washington, D.C. -- The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey.

The survey, which asked 9,374 shoppers which retailer provides the best customer service, was conducted by BIGresearch.

According to shoppers, the ten finalists for customer service, in alphabetical order, are:

FRAMINGHAM, Mass. and BOSTON — Staples announced that it is working with Gazelle, a consumer electronics recommerce service, to launch an electronics trade-in program. 

Through the program, Staples will accept the trade-in of used electronics from more than 20 product categories regardless of where they were purchased, according to the company. Eligible items that do not have trade-in value can still be sent to Gazelle for free recycling or brought to the nearest Staples store for recycling. 

Every year, in December, Chain Store Age examines the northeastern region — New York, Pennsylvania, New Jersey, Maine, Massachusetts, Connecticut, New Hampshire, Vermont and Rhode Island — and, in 2011, there appears to be some positive momentum.

Retail real estate executives will tell you that we’re not completely out of the woods yet, but the industry is certainly inching in the right direction.

SAN BRUNO, Calif. — Walmart announced that it is offering free shipping on electronics more than $45 through Dec. 19 at Walmart.com.

Queens, N.Y. -- Onex Real Estate Partners said that Taiwanese tea brand Coco Fresh Tea & Juice has opened its newest teashop at Sky View Center, the 800,000-sq.-ft., multi-level regional mall in downtown Flushing, N.Y.

The 600-sq.-ft. teashop operates a sister location on Main Street, in Flushing.

HOFFMAN ESTATES, Ill. — Sears Holdings remains positive about its future despite reporting a wider loss for the third quarter and comps declines across its retail segments. The company reported a net loss of $421 million, or $3.95 per diluted share, for the third quarter of 2011, compared with a net loss of $218 million, or $1.98 loss per diluted share, in 2010. 

Hoffman Estates, Ill. -- Sears Holdings Corp. reported Thursday that its loss widened in the third quarter on softness in its Canada division and on weaker consumer electronics sales.

The operator of Sears and Kmart recorded a loss of $421 million in the quarter ended Oct. 29, compared with a loss of $218 million a year earlier.

Revenue slipped 1% to $9.57 billion from $9.68 billion, missing the $9.63 billion expected by Wall Street, and marking the fourth straight quarter of revenue declines.