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Survey: Safeway, Wegman’s tops among grocers in customer service
Toronto, Ontario, Canada -- Safeway and Wegman’s Food Markets ranked highest across all customer service elements, according to a survey by Empathica.
Empathica, a customer experience management solution-provider, polled more than 16,000 consumers, and found that operations and merchandise were the two most important elements in grocery shopping versus other elements such as promotions, people and technology.
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Sam's Club reworks private label into three brands
BENTONVILLE, Ark. — Sam's Club has announced the availability of three new proprietary brands found exclusively at Club locations nationwide: Simply Right, Artisan Fresh and Daily Chef.
The products under the three brands were previously all available under the Member's Mark brand. Sam's Club said it decided to break out the labels after research determining members' priority needs in health and wellness, fresh, flavorful meal solutions and everyday cooking.