Apparel

For the third straight year, L.L.Bean has beat out Amazon in a customer service ranking.   The outdoor outfitter came out on top in Prosper Insights & Analytics’ annual review of service excellence among retailers, with Amazon a close second. Rounding out the top five; Lands’ End, Fingerhut, and Kohl’s.  

Volatility in the retail industry is now hitting senior retail executives in the pocketbook.   Seventy-three percent of retail companies paid little to no bonuses to senior executives in 2017 for 2016 performance, with 35% paying no bonus and 38% paying only small bonuses to their executives, according to new research by Korn Ferry. The company conducted an analysis of 40 North American retailers with annual sales between $1 billion and $50 billion  

Empire Outlets, the outlet center taking shape on the Staten Island side of the Staten Island Ferry, has turned to Manhattan and Holly Nichols to help promote the center.   Nichols’s illustrations have guided campaigns for Saks Fifth Avenue and Neiman-Marcus, not to mention New York and Boston Fashion Weeks. Her work has 600,000 followers on Instagram, and originals sell to collectors on Etsy.  

Amazon’s investments in the shoe business are paying off.   While 2017 is not even close to over, it is shaping up to being a strong year for shoes on Amazon. The company has already experienced 18% growth year-over-year during the first two quarters, alone. For 2016, Amazon had a total of 35% year-over-year growth, according to a study by One Click Retail.   

Amazon’s Australian online store is one step closer to launching.   In addition to announcing the site of its first Australian warehouse, the online giant also named a German executive as its country manager. Both moves indicate that Amazon is preparing to launch its online store in the world's 12th-biggest economy, according to Reuters.  

Chain Store Age announced the selection of the Advisory Board for SPECS/2018, the annual retail event produced by CSA and attended by retail and food-service executives who plan, design, build, and maintain stores and restaurants nationwide.     Now in its 54th year, SPECS will host its 2018 conference in Dallas, at the Gaylord Texan, March 18-20. The event will focus on what’s next, and what is shaping the future of physical retail.  

The address of Under Armour’s new brand house in Detroit — 1201 Woodward Avenue — is an historic one in retail. There, in 1917, S.S. Kresge, the forerunner of Kmart, opened its first Detroit “five-and-dime.” The Kresge Building figures in recent retail history, too, as one of the bloc of buildings purchased by Quicken Loans founder Dan Gilbert in his quest to revitalize Detroit’s blighted downtown.  

Another retail sector continues to consolidate.   The Aldo Group Inc. said it will acquire the footwear and accessories businesses of the Camuto Group. Both companies are family owned. The news comes just over a week after Michael Kors announced it was buying Jimmy Choo.