Urban Outfitters will centralize and combine customer data and customer feedback as it looks to improve the customer experience across its stores and online channels.
Given that this is now the third consecutive quarter in which revenues have fallen and the second in which comparable sales have dipped, there can be no doubt that Kohl’s has been blown off course.
Urban Outfitters’ second-quarter earnings topped analysts’ estimates but its revenue fell short amid comp declines at its namesake and Anthropologie divisions.