Apparel

New York – Profit and revenue for Tiffany & Co. exceeded Wall Street predictions during the second quarter of fiscal 2014. Net earnings rose 16% to $124 million from $107 million in the second quarter of the previous fiscal year, which the retailer attributed to worldwide net sales growth and gross margin improvements.

Worldwide net sales increased 7% to $992.9 million, from $925.9 million. Strong performance in the colored diamond and statement jewelry categories helped drive sales.

Columbus, Ohio – Express Inc. beat Wall Street expectations for both profit and revenue during the second quarter of fiscal 2014. The retailer, which is facing a possible takeover battle, reported better-than-expected net earnings of $6.9 million, down 59% from $16.9 million in the year-ago period. The company also increased its annual profit forecast.

Price cuts made to clear seasonal merchandise were a primary driver of Chico’s lower net income for the second quarter ended Aug. 2.

The company posted net income of $30.1 million for the quarter, a drop of 31% from $43.6 million in the year-ago period. Net sales for the quarter were $671.1 million, an increase of 3.3% from $649.5 million in the previous year, but driven primarily by sales at 98 net new stores. Same-store sales inched up by 0.3%.

Famous Footwear parent company Brown Shoe said it believes stepped up omnichannel efforts will drive sales this back-to-school season sales after reporting better than expected second quarter results.

For retailers looking to provide an optimal customer experience to harried holiday shoppers, live chat is more than a nice extra.

“Customer expectations today make live chat a necessity; more and more customers are demanding this channel to interact with brands since it’s a convenient and efficient means of getting assistance online,” said Milton Pappas, president of e-commerce for White Plains, New York-based Nine West Group, which operates 183 Nine West stores, 78 Easy Spirit stores and 88 JNY stores in the United States.

Shortly before the 2013 holiday period, Nine West

Fort Myers, Fla. – Chico’s FAS Inc. reported net income of $30.1 million in the second quarter of fiscal 2014, down 31% from $43.6 million in the year-ago period. Price cuts needed to clear seasonal merchandise were a primary driver of Chico’s lower net income. Its results missed Wall Street expectations.

Net sales for the quarter ended August 2, 2014, were $671.1 million, up 3.3% from $649.5 million in the previous year, primarily reflecting the addition of 98 net new stores.  

Total same-store sales rose 0.3%.

Irving, Texas – The Michaels Companies Inc. on Wednesday reported a net loss of $48 million in the second quarter of fiscal 2014, compared to net income of $17 in the year-ago period, as $68 million in costs associated with debt-extinguishment and drove the retailer into the red. Its results, however, beat analysts estimates, and the company raised its full-year outlook. It was Michaels’ first earnings report since it went public again at the end of June.

New York - L.L. Bean provided a level of customer service across all channels in July that was among the best in the U.S. For the third month in 2014, L.L. Bean has topped the overall customer service rankings in Stella Benchmarks.