Accenture: Holiday spending to rise 11%; shoppers looking for in-store, online discounts

New York -- Shoppers in the United States intend to spend an average of $646 on gifts this holiday season, representing an 11% increase over the $582 they planned to spend, on average, in 2012, according to Accenture’s annual holiday shopping survey. The forecast uptick is more optimistic than other holiday surveys released to date.



“The average dollar spend is trending up, and we are seeing a consumer mindset shifting from ‘cautious’ to ‘sensible,’ which is good news for retailers,” said Chris Donnelly, global managing director of Accenture’s Retail practice. “However, retailers are mindful that during the 2013 Thanksgiving-Christmas shopping period, they will have six days less in which to tempt shoppers through their doors, so many will go big and go early.”



The survey also shows that the appeal of Black Friday shopping for consumers has reached a five-year high, with 55% of shoppers say they are likely to shop on the day after Thanksgiving versus 53% in 2012. However, 30% of shoppers said they will do most of their Black Friday shopping online, compared to 25% in 2012.



Survey results also indicate that Thanksgiving Day has emerged as an established season event, with 38% of shoppers likely to shop on the holiday. Of those shoppers, 41% indicated that they will be out shopping between 6 p.m. Thanksgiving Day and 5 a.m. on Black Friday.



“Thanksgiving Day shopping is now a firm fixture in the holiday season, “Donnelly said. “We will see more stores opening early on that day in order to capture their share of consumer spending. Although retailers’ main draw on Thanksgiving Day and Black Friday will be ‘doorbuster’ deals, shoppers will be demanding discounts of 30% or more throughout the season.” (Sixty two percent of respondents said it will take a discount of 30% or more to persuade them to make a purchase, compared to 52% in 2012.)



Discount retailers will remain the top destination for shoppers this season (76%), while 50% of survey respondents said they will shop at online-only retailers, compared to 44% in 2012.



The survey results indicate that consumers expect to shop seamlessly across in-store, online and mobile channels this holiday season. More shoppers – 63% versus 56% in 2012 – are likely to participate in “showrooming” this holiday season, which the survey defined as going into a physical store to see a product and then searching online for a better price and making their purchase online.



However, 65% also plan to participate in “webrooming,” or browsing online and then going to a store to make their purchase. Survey respondents said that avoiding shipping costs (47%) and being able to touch and feel a product before purchase (46%) were their primary motivations for webrooming.



Although 42% of consumers plan to spend at least half of their holiday shopping dollars online, they also will be looking to take advantage of store-focused technology-enabled services, such as purchase online with in-store delivery or pick-up (36%), and the ability to see up-to-date information on product availability (21%).



In other survey results:

• Gift cards are still number one on consumers’ shopping lists (56%), followed by apparel (54%), toys (44%) and personal electronics (27%), including laptops, tablets and smartphones.

• A growing number of consumers will make purchases or research gifts using their tablets (19% versus 15% in 2012) and smartphones (18% versus 14% in 2012).