Retail

Consumers don’t see “channels.” They are time-starved and information-rich, and use technology that they carry around in their pockets and purses to find the best solutions to their lifestyle needs.

The practice in retail of creating different brand experiences in different channels has gone beyond being an inconvenience to shoppers. It is the central challenge that retailers are grappling with today.

Seattle – Online jewelry retailer Blue Nile Inc. had profit and sales results in the second quarter of fiscal 2015 that crested beyond Wall Street expectations. Net income rose 4% to $2.3 million from $2.2 million the same quarter a year earlier.

An increase in interest and other income, as well as cost of sales growth that did not match the growth pace of sales, drove the increase in net income. Net sales rose 7% to $113.69 million from $106.57 million.

San Francisco – Twitter is reportedly planning to expand the pilot of its buy button feature, and not by a small amount. According to Re/code, Twitter is negotiating with e-commerce platforms including Shopify to let potentially hundreds of thousands of retailers and other businesses directly sell goods through links embedded in tweets.  

Phoenix — Sprouts Farmers Market has a new CEO.

The company announced a leadership succession plan, effective Aug. 6, whereby CFO Amin Mereda has been appointed CEO. Doug Sanders, currently president and CEO, ascends to the role of  executive chairman.

New Albany, Ohio – Specialty chain Abercrombie & Fitch Inc. tries to stay on the edge of cool, and has reportedly decided that on-call shifts are no longer what the cool retailers are doing. According to the Associated Press, Abercrombie will end its requirement for employees in New York stores to be available for short-notice shifts by the end of the year.

San Antonio – Convenience and fuel store operator CST Brands Inc. was not able to rev up profits and sales to Wall Street expectations in the second quarter of fiscal 2015. Increased total operating expenses helped drive net income down 22% to $25 million from $32 million a year earlier.

Operating revenues also fell 22%, to $2.55 million from $3.26 million. Lower per gallon selling prices for both the U.S. and Canadian retail segments, as well as a weaker Canadian dollar, negatively impacted revenues. 

Seattle – Shoppers at select Nordstrom Inc. stores are seeing a new pop-up shop. Specialty eyewear retailer Warby Parker is operating pop-up shops at six Nordstrom locations around the country until Sept. 6, and also offering an e-commerce page on the Nordstrom site.

As part of the Pop-In@Nordstrom series of themed pop-up shops, Warby-Parker will offer Nordstrom customers a curated selection of frames, as well as four exclusive pairs of sunglasses and an assortment of literary-themed specialty items such as colored pencils and watercolor markers.

New York — Sephora is enhancing its omnichannel appeal by taking a page out of Birchbox’s playbook.

The beauty giant will test a beauty subscription service, called Play! By Sephora, in Boston, Cincinnati, and Columbus, Ohio,  in September, reports Women’s Wear Daily, with additional markets to be added in 2016.