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TechBytes: Five Cool Ways Zappos Ensures Disruption and Innovation
I recently had the opportunity to visit the funky Las Vegas headquarters of online footwear/apparel/accessories retailer Zappos.com. Zappos is generally regarded as one of the most customer-friendly retailers around, and after seeing how things work behind the scenes I can attest this reputation is well deserved. Here are five cool ways Zappos uses corporate culture and innovation to disrupt the customer experience and behind-the-scenes operations. -
Direct Buy launches member care service
Merrillville, Ind. -- DirectBuy, the membership-based buying organization that enables consumers to purchase directly from manufacturers and suppliers, has implemented a new Member Care Advocacy Team. Typical member resolutions include processing membership renewals, updating contact information, resetting passwords, and resolving members’ questions pertaining to orders or membership.

