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Kohl's reveals succession planning as it names top merchant and starts COO hunt
Menomonee Falls, Wis. — Kohl’s on Thursday announced a series of organizational changes, including the promotion of Michelle Gass to the newly created principal officer position of chief merchandising and customer officer. Gass joined Kohl’s in 2013 as chief customer officer from Starbucks, where she is credited with playing a key role in the coffee giant’s turnaround several years back.

