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Hospitality

  • Quiznos tops organization with new CEO

    Quick-service restaurant chain Quiznos has promoted global chief marketing officer Susan Lintonsmith as its new CEO.   Joining Quiznos as chief marketing officer in 2012, Lintonsmith was instrumental in opening the China market and leading the opening of the Quiznos Grill premium sandwich concept. Previous roles in her more than 25-year career include serving as a consultant to Einstein Noah Restaurant Group and as chief marketing officer of Red Robin Gourmet Burgers.  
  • Pizza Hut engages customers in conversation

    Everyone loves to talk about pizza, and Pizza Hut is turning that tendency into a consumer touchpoint.  
  • Wages not the only thing rising at Starbucks

    One day after announcing a general salary increase for all U.S. corporate store employees, Starbucks Corp. is preparing to increase some prices.   As of July 12, Starbucks made what it calls a “small price adjustment” in U.S. company-operated stores. Depending on the market, customers will experience increases of 10 to 20 cents on select sizes of brewed coffee, and 10 to 30 cents on espresso beverages and tea lattes.  
  • Victoria’s Secret, Bath & Body Works to join Miami’s Brickell City

    The retail tenant roster is filling out at the retail portion of Brickell City Centre, the billion-dollar residential and mixed-use project near completion in Miami. Signing on this week were Bath & Body Works, Pinko, Stitched, Suit Supply, and Victoria’s Secret.  
  • Starbucks employees look forward to fall

    The end of summer is often a sad time, but workers at U.S. Starbucks stores have more to look forward to with the coming of autumn than football and the changing of leaf colors.   Effective Oct. 3, 2016, the coffee retailer is giving all employees and managers in U.S. company-operated stores an increase in base pay of 5% or greater. The range of increase will be determined by geographic and market factors.  
  • Payment innovation heats up this summer

    A lot of attention has been paid to the impact of mobile wallets in the payment technology arena. However, other technologies are also emerging to make payment, among other shopping activities, easier and more efficient. For example, 1-800-Flowers.com is partnering with Amazon.com to make the digital ordering process (including processing and payment) even easier.  
  • Good times for fast-casual chains

    Bolstered by the rapid expansion of build-your-own pizza concepts, fast-casual chains had another strong year in 2015.   That’s according to Technomic Inc.’s annual Top 250 Fast-Casual Chain Restaurant report, which reported that cumulative sales in the fast-casual dining segment rose 11.6% in 205, compared to 13.5% in 2014.  
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