Restaurant

Supermarkets and fast-casual restaurant brands took the top positions in an annual ranking of customer experience. Publix, Chick-fil-A, and H-E-B earned top three positions in Temkin Group’s 2017 Temkin Experience Ratings, a cross-industry benchmark of customer experience. Publix had a score of 84%, closely followed by Chick-fil-A and H-E-B, which both scored 83% in the seventh annual rating.

Dunkin’ Donuts is growing its footprint in Alabama and Mississippi.   The chain signed development agreements with two franchise groups to develop 17 locations throughout the two states during the next several years.   Existing franchisee Birmingham Donut Holdings plans to develop nine new Dunkin' Donuts restaurants in Birmingham, Alabama.  The group currently operates 34 restaurants throughout Alabama and Florida.   

Four retailers and one fast-casual restaurant chain will be honored with Chain Store Age’s annual Breakout Retailer Awards at SPECS/2017. The awards, sponsored by Paint Folks, recognizes innovative retail and restaurant brands that have crossed the “newbie” line and are well positioned for growth in the coming years.  

There’s a new sneaker on the scene that promises to make a slam dunk — albeit not on the basketball court.    Called “Pie Tops,” Pizza Hut’s new white-and-red trimmed kicks are more than a functional sneaker. Featuring geolocation technology that links to an app (separate from the chain’s mobile app), users can order a large two-topping pizza just by pressing a button embedded in the shoe’s tongue, according to Pizza Hut’s new 30-second commercial featuring retired NBA player, Grant Hill.

Hilton Hotels will break ground later this month on a new Tru by Hilton location at Streets of St. Charles, a Cullinan-owned, mixed-use property in the historic Mississippi River town north of St. Louis.   “Since its inception, Streets of St. Charles has been envisioned and developed around the idea of creating a community where there is something for everyone and all would feel welcome to gather and share experiences,” said Cullinan VP and Director of Leasing Kathleen Brill.  

A month after revealing excessive digital orders caused in-store congestion and canceled orders, Starbucks has come up with a solution.  

Two new projects — on three continents — are expanding the reach of Domino’s conversational-based orders.   The pizza giant, which was among the first companies to launch digital ordering on Google Home in December, is introducing the service to more users in the United States. Now guests can start a new order without having to be a member of the “Pizza Profile” rewards program — a move that opens up the service to more shoppers.  

Meet the winners of Chain Store Age’s annual Breakout Retailer Awards at SPECS/2017.    The awards, sponsored by Paint Folks, honors innovative retail and restaurant brands that have crossed the “newbie” line and are well positioned for growth in the coming years.   Here’s a look at the winners, who will discuss their concepts at a panel discussion on Tuesday, March 14, at SPECS: