Exclusive Q&A: 7-Eleven overhauls customer support operationThe world’s largest convenience store retailer is modernizing its customer experience architecture. Commentary: Why you need BI analytics for your IT hardware stackDigital transformation is accelerating in retail environments. Analysis: E-commerce can’t replace the Build-A-Bear Workshop experience Build-A-Bear ended its last fiscal year on a strong note, with improved revenue and a solid balance sheet that was unencumbered with debt. Analysis: Dick’s likely to face increased competition post-pandemic With most of its stores closed at some point during the first quarter, Dick’s Sporting Goods' net sales plummeted by 30.6%. Big Ideas for Holiday 2020 In less than six months we will be deep into the holidays. Worth the Wait: How to Extend the Customer Experience to Outside Queues Brick-and-mortar stores across the country, from Nordstrom to REI, are reopening with limits on customer capacity. Walmart digitally engages a new type of customer A discount giant is acting like a start-up in its pursuit of younger, urban, affluent shoppers. 5Qs for Sandy Sigal on shutdowns, re-opens, and Holiday 2020 NewMark Merrill (no relation to that other Newmark) owns and/or manages some 70 outdoor centers in California, Illinois, and Colorado. Analysis: Nordstrom needs to capitalize on, press home its advantages post-pandemic While Nordstrom performed modestly better than many other department stores over the course of the crisis, the overall gap between it and the rest was relatively slight. Analysis: Here are the reasons why Williams-Sonoma’s sales held up so well amid lockdown Looking at Williams-Sonoma’s sales figures you’d hardly know that there had been a major health crisis over the past few months. First Previous 67 68 69 70 71 Next Last