Insights

In today’s hypercompetitive market, the battle for the consumer is about giving them not just a product or a service, but an entire experience. 

E-commerce is no longer only for routine transactions.

There is no real surprise from Gap’s third quarter figures: Sales are poor, profit is weak although marginally better than forecast, and the outlook remains gloomy.

One of the hottest holiday trends in e-commerce is a new cybercrime technique.

With a 4.3% decline in total revenue and a 3.9% dip in comparable sales, the latest set of numbers from Macy’s suggests that there are more nightmares than miracles on 34th Street.

Another excellent set of results from Target underlines the fact there is growth available in the consumer economy and that those retailers which inspire and engage customers can grab a slice of it.

The era of drone delivery in retail is finally arriving, but what will it actually entail?

While a few chinks of light are emerging in the story of J.C. Penney’s revival, these are subsumed by the darkness of incredibly bad revenue numbers.

In today’s disrupted environment, targeting the right shoppers with the right messages is crucial — not only for attracting new shoppers but retaining existing ones as well. 

Gap Inc. has major challenges at both the corporate and brand level.