Home Depot extends BOPIS to equipment rentals

Home Depot has expanded its buy-online-pickup-in-store technology to the rental sector.

The home improvement giant is introducing a “rent online, pick up in store” service at its 1,300 rental locations. Leveraging the service, customers can now reserve and rent equipment such as breakers, concrete saws, tillers, sod cutters, trailers and moving vehicles online up to 30 days in advance. After piloting online reservations in the Atlanta, Charlotte, and Houston markets, The Home Depot has made the system available to rental customers across North America.

"This new online technology saves pro and DIY customers time and trips to the store, because they can conveniently check equipment availability and reserve what they need in advance to get in and out of our rental centers more quickly than ever," said Richard Porter, VP of The Home Depot Rental. "For urgent needs at the job site or in the midst of that weekend project, customers can also check availability at multiple locations and make reservations on their phone or other mobile device."

The Home Depot noted that it has opened eight new rental centers since January 2021, in locations across California, Hawaii, Texas, and Virginia.  

Home Depot operates a total of 2,298 retail stores in all 50 states, the District of Columbia, Puerto Rico, U.S. Virgin Islands, Guam, 10 Canadian provinces, and Mexico.