Supply chain execs see opportunity, challenge in AIA new survey indicates many supply chain executives are using artificial intelligence, but some face limitations. Dave's Hot Chicken boosts customer reviews with video dataA rapidly growing quick-service chicken franchise is using a modern twist on the mystery shopper concept. DXL expands customer personalization capability The nation’s largest men’s big and tall specialty retailer is consolidating its customer marketing workflows onto a single platform. Rakuten optimizes ad campaigns with AI A shopping platform that offers cash back and rewards is launching a new advertising offering that leverages AI to enhance campaigns. EXCLUSIVE Q&A: Janie and Jack expands digital offering with marketplace A specialty childrenswear brand is enhancing its e-commerce site with new product categories via a new third-party marketplace. Amazon gives business customers access to Coupa platform The Amazon Business business-to-business procurement store is expanding its collaboration with a spend management platform. Kroger launches virtual nutrition coaching program for loyalty members Kroger is looking to help customers achieve their health and wellness goals with digital support. When AI turns store associates into digital servants I recently visited a location of a well-known upscale retailer where associates were too engrossed in their smartphones to look up at shoppers. Ace Hardware rolls out personalized subscription yard service For the first time ever, Ace Hardware is offering yard care products and expertise on a subscription basis to members of its rewards program. Retailers adopt AI for customer experience New data reveals artificial intelligence is becoming a major customer experience tool. Houchens Food Group improves grocery shopper engagement The owner/operator of more than 400 stores across a variety of verticals is focusing on customer experience at its grocery banners. Shein marks $15M for product testing; to open polyester recycling hub A popular low-cost shopping app is strengthening its product safety and compliance protocols while preparing to launch innovative polyester recycling. First Previous 79 80 81 82 83 Next Last