NRF 2020: The year technology got practicalThe most striking thing about the NRF 2020 Vision conference was the lack of striking things. Shoe Carnival steps into omnichannel merchandise planningA footwear retailer is supporting a more targeted assortment approach. Survey: Customers want services that retailers haven’t got Retailers aren’t keeping pace with customer expectations in several key areas. Survey: Retailers are not optimizing omnichannel fulfillment Despite the chance to significantly boost margins, fewer than one in three retailers have optimized seamless processes such as BOPIS. BevMo! integrates store operations with enterprise A specialty beverage retailer is ensuring a consistent physical and digital customer experience. NRF 2020: It’s the customer, stupid Two sessions at the NRF 2020 conference in New York highlighted how focusing on customer service results in higher sales. J.Crew scales e-commerce operations for seasonal rush J. Crew has deployed a solution that enables it to better manage major seasonal spikes in online demand. Wayfair launches new hybrid cloud strategy – without AWS Wayfair is looking to better scale its operations by moving to the cloud. GameStop, Dick’s Sporting Goods personalize for digital peak A video game retailer and a sporting goods chain both prepared their sites for the holidays with personalization technology. Survey: Bad returns policy is big turnoff to future purchases Retailers’ returns policy can have a big impact on whether a holiday gift is even purchased. Blue Nile sails into the enterprise cloud An online diamond jewelry retailer is streamlining financial operations while personalizing customer experience at scale. Deloitte: Six steps to ensure retail success in 2020 Deloitte advises retailers to stress factors including convenience and digital enablement in the coming year. First Previous 304 305 306 307 308 Next Last
