Exclusive: Store success rests on digital transformationThe brick-and-mortar store is becoming a major center of technology. Amazon to pay up to $1,000 for damages caused by defective products Amazon is unveiling a new process offering customers support if a defective product bought from a third-party seller causes property damage or personal injury. Revlon freshens up direct-to-consumer cloud infrastructure A leading cosmetics brand is deploying SAP cloud technology to support continued growth in its burgeoning e-commerce sales channel. Accenture: Retailers investing in technologies to create ‘real virtualities’ Retailers are doubling down on their efforts to build online environments that are increasingly like the physical world. Rite Aid to revamp price, promotion and loyalty programs Rite Aid has launched a comprehensive initiative to enhance its customer experience. How retailers can ensure quick customer adoption of store technology When implementing new technology in the store, consumer buy-in can be half the battle. BJ’s serves older customers with voice-based virtual assistant BJ’s Wholesale Club is automating chat- and call-based customer service to ensure longstanding shoppers are satisfied. Knot Standard takes measurements in a (smartphone) snap A specialty omnichannel menswear retailer is enabling customers to get precise measurements with two taps of their iPhone. Athleta turns up heat on rivals with new wellness platform; supports Biles Athleta is upping its game. CSA Exclusive: Women’s denim brand personalizes fit – in 3D 1822 Denim is offering personalized size recommendations via a cross-platform, web-based widget. Lamps Plus serves online customers with store associates The nation's largest specialty lighting retailer is having select brick-and-mortar employees also serve as e-commerce customer care agents. Macy’s increases online conversions with Google-quality search Macy’s is leveraging the new managed Google Cloud Retail Search solution to reduce “search abandonment.” First Previous 241 242 243 244 245 Next Last
