ERP/CRM

Specialty footwear retailer M. Gemi turns customers into sellers
M.Gemi, a Boston-based Italian footwear brand, is creating a new social sales program – for its top customers.
Clarins holds the cookies, serves triggered emails
A global skincare brand is delivering highly personalized, one-to-one email promotions to customers – at scale.

CSA Q&A: EY talks about staying relevant, building trust with consumers

COVID-19 caused profound changes in how consumers live their lives and retailers must adapt their selling strategies accordingly.
CSA Q&A: Accenture sees AI, automation as key to post-pandemic success

Chain Store Age spoke with Manish Sharma, group CEO, operations of Accenture, about how retailers can satisfy customers and drive growth in an era of continuing uncertainty.
Redefining customer experience in response to BOPIS

The rise of omnichannel shopping has changed consumer expectations, and retailers must adjust accordingly.
Survey: Customer experience initiatives should not end with COVID-19

Consumers appreciate the increased digital engagement from brands during the pandemic, and want it to continue beyond COVID-19.
Bed Bath & Beyond overhauls inventory management as part of tech plan

Bed Bath & Beyond Inc. is focusing on inventory management in the next phase of its $250 million program to drive modernization and innovation in its technology platforms.
CSA Exclusive: FTD florist forecasting partnership blooms

A leading specialty floral and gifting retailer is improving its customer experience by closely collaborating with independent florist partners.
Whole Foods likes the look of virtual beauty try-on in its stores

An Amazon-owned organic grocer is joining an increasingly popular augmented reality (AR)-enabled trend in cosmetics retailing.
Southeastern Grocers will personalize 200 million offers per month

A conglomerate operating regional grocery banners including Winn-Dixie is upgrading its targeted digital coupon program.

Specialty footwear retailer M. Gemi turns customers into sellers

Clarins holds the cookies, serves triggered emails

CSA Q&A: EY talks about staying relevant, building trust with consumers

CSA Q&A: Accenture sees AI, automation as key to post-pandemic success

Redefining customer experience in response to BOPIS

Survey: Customer experience initiatives should not end with COVID-19

Bed Bath & Beyond overhauls inventory management as part of tech plan

CSA Exclusive: FTD florist forecasting partnership blooms

Whole Foods likes the look of virtual beauty try-on in its stores

Southeastern Grocers will personalize 200 million offers per month