ECOMMERCE

Gap Inc. continues efforts to transform its customer experience with leading-edge artificial intelligence.

Amazon and Target are both turning the traditional holiday toy catalog on its head with interactive resources that promote products and entertain users.

Artificial intelligence chatbots are growing in usage and importance as shopping tools but are not the only deciding factor in purchases.

Walmart is expanding the drone delivery service it operates with technology from Wing westward.

Adobe has an optimistic outlook on Amazon’s upcoming Prime Big Deal Days sales blockbuster.

Accenture data shows that the holiday shopping season is shaping up to be centered around consumers using artificial intelligence and feeling financial pressure.

Kelly Askew, Accenture global retail industry lead, says shoppers are accounting for the economy and using artificial intelligence this holiday season.

Consumers are growing frustrated with the online search experience on e-commerce sites and may turn to next-gen artificial intelligence assistants.

Fashion and sportswear consumers are increasingly using AI throughout the shopping journey — but not for everything.

Retailers in September 2026 focused technology efforts in areas including driverless trucks, AI shopping and in-store kiosks.