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Nordstrom, Trader Joe’s tops in customer satisfaction; overall index declines
Ann Arbor, Mich. - Customer satisfaction with retail is down for the first time in four years. According to a report by the American Customer Satisfaction Index (ACSI), all brick-and-mortar retail categories show weakening or flat customer satisfaction for the fourth quarter of 2014. Internet retail satisfaction, however, is up from the same quarter in 2013.
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Jo-Ann Fabric names Shopko exec as CEO
Hudson, Ohio -- Jo-Ann Fabric and Craft Stores has named a 25-year retailing veteran, former Shopko exec Jill Soltau, as president, CEO and a member of the board, effective March 2. She succeeds Jim Kerr, who has served as interim CEO since August when Travis Smith stepped down. Kerr will continue as executive VP and CFO.

