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Retailers fall short on omnichannel returns
While most large retailers now offer omnichannel return capabilities, the experience may leave something to be desired.
According to The Omni-Returns Experience Report, a new study of 25 major retailers including Target, Walmart, Best Buy, Apple, Gap, Sears, J.C.Penney and Macy's from StellaService, more than 75% of evaluated retailers offer buy online, return in store (BORIS).
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Retailers make holidays a social occasion
The holidays are becoming an increasingly social event, as evidenced by the promotional campaigns of two major department store chains this season.
According to Adweek, both Target and Macy’s are heavily leveraging a variety of social media platforms to engage consumers for the 2015 holiday season. Target has increased the percentage of its overall paid media spend represented by social to 12%, up 30% from about 9% in 2014.

