Williams-Sonoma deploys AI agents to enhance customer serviceA leading home products and furnishings retailer is scaling demand for 24/7 personalized customer service with next-gen artificial intelligence. Salesforce: Global online holiday sales to hit record $1.25TDigital holiday sales are expected to soar in 2025, with U.S. growth contributing. Amazon Prime Day – deals, devices and dollars The four-day version of Amazon Prime Day was a hit, and the results offer some important indicators about the state of digital commerce. PepsiCo teams up with Alphabet subsidiary for Super Bowl delivery promo PepsiCo and Wing will be delivering free game-day snacks to select customers during Super Bowl weekend. The 'Krampus' of returns and other holiday e-commerce trends The just-concluded holiday season revealed some trends in digital commerce that retailers should heed for the coming year. Salesforce: Global online holiday sales set $1.2T record; returns boom Online holiday sales soared in the U.S. and around the globe in 2024, but returns are skyrocketing as well. Retail Technology News: December update Retailers in December 2024 focused technology efforts in areas including AI-based customer engagement, delivery drones, and celebrity-driven cannabis e-commerce. Salesforce: Global online holiday sales hit $849 billion so far Holiday e-commerce is showing solid growth from the same period in 2023. Salesforce: Cyber Week digital sales reach $76 billion in U.S. Cyber Week (the five days between Thanksgiving and Cyber Monday) proved to be an e-commerce bonanza. Cyber Monday online sales hit new record of $13.3 billion Cyber Monday outperformed expectations and remains the biggest online shopping day of all time. First Previous 1 2 3 4 5 Next Last