How retailers are struggling with technology and customer expectationsA sizable percentage of retailers report having difficulty with the pace of technology change and delivering shoppers’ desired in-store experience. Online orders returned in-store 'a top challenge,' retailers sayIn-store returns of online orders are putting stress on many retailers. Survey: In-store technology not keeping up with experience customers want A majority of retailers say that their current technology doesn’t meet in-store shoppers needs. Here’s what consumers want from stores A new survey sheds light on the types of technologies and experiences brick-and-mortar shoppers are looking for. Here’s where top-performing large retailers make tech investments A new survey reveals the technology investment priorities of some of the most successful U.S. retailers. Top retailer concerns about in-store Wi-Fi are… In-store Wi-Fi networks are increasingly integral to store operations and the customer experience. Survey: Winning retailers differ from peers in pricing strategy Top-performing retailers stand out in how they look at and respond to pricing challenges. Survey: Retailers’ top e-commerce priorities are… More than eight in 10 retailers share the same e-commerce priority. Survey: Retailers have big plans for same-day delivery Despite a number of common supply chain issues, retailers are very interested in the potential offered by same-day delivery. Study: Retailers lose ground on supply chain Retailers’ confidence in their ability to handle supply chain issues has eroded since 2020. 1 2 3 4 5 Next Last
