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Retail Systems Research (RSR)

  • Augmenting Pokemon Go for retail

    The Pokemon Go app has exploded in popularity since its July 5 release in the U.S. 

  • Digital retailing in a faster, more demanding world

    Consumer expectations are increasing and retailers are keeping up—but their trading partners are lagging.

    This is one of the key takeaways from the fourth annual industry benchmark survey by Retail Systems Research (RSR) commissioned by SPS Commerce. The goal of the survey was to examine the internal and external forces driving today’s retail ecosystem, an industry that has evolved more in the past decade than in the past century. That evolution continues this year, with three critical drivers at the forefront:

  • Survey: Omnichannel drives retailer tech priorities

    The need to provide a seamless customer experience is having a big impact on the types of solutions retailers are trying to implement.

    According the new Retail Industry Insight benchmark report conducted by Retail Systems Research for SPS Commerce Inc., e-commerce and stores have switched places as the top growth driver for retail IT purchases. Retailers rank growing e-commerce sales as their top priority (75%) followed by improving the in-store experience (53%).

  • Omnichannel: What you need to know for 2015

    If you think embracing omnichannel is tough, you’re not alone. According to the third annual Retail Insight industry benchmark report, 94% of retailers, suppliers and logistics firms surveyed haven’t executed a longterm omnichannel strategy, and 37% don’t even have one. 
     

  • Guest Commentary: Making Sense of the Move to Mobile

    Brad Fick, Direct Source   Mobile devices are playing an increasingly important role in the world of retail – and it's not just mobile shopping.  

  • The More Things Change ... The More They Stay The Same

     

    The POS landscape is rapidly changing due to the emergence of disruptive technologies, such as self-checkout, mobile devices and pay by touch. However, the traditional hardware-based approach to POS is still alive and well, and should be for the foreseeable future.

  • Report: Only 5% of retailers have fully executed omnichannel strategy

    Minneapolis -- Few companies (5%) believe they are “advanced” when it comes to omnichannel capabilities, and between 35% and 40% believe they are lagging, according to a report by SPS Commerce, a provider of enterprise retail cloud services. The company’s third annual “Retail Insight” report confirms the cross-functional challenges retailers, suppliers and logistics firms face as they build omnichannel capabilities into their operations.   

  • Why Personalization is Key to the ‘New Consumer’

    By Graeme Grant, president & COO, CQuotient

    Technology and the proliferation of communications channels have significantly altered the way brands and retailers approach customer engagement. What was a “nice-to-have” strategy of coordinating messages across shopping channels only three years ago is now a “sink-or-swim” requirement for merchants. Consumers engage across every touch-point and demand that retailers have an omnichannel communication approach to complement their always-connected behaviors.

  • Study: 2013 Black Friday ‘winners’ offered meaningful, widespread discounts

    Ottawa, Canada - The retailers who “won” during the holiday season in 2013 were those that offered meaningful discounts on a sizable number of products on Black Friday instead of discounting a small number of door crashers. According to analysis from 360pi and Retail Systems Research, poor financial performance followed those retailers who discounted during the week leading into Black Friday, and those who kept discounts in place following Cyber Monday generally fared better than those who raised prices.

  • 360pi: Meeting Amazon prices doesn’t guarantee success

    Ottawa, Canada - Trying to stay competitive with Amazon.com on price may not be the best path to success for department store and discount retailers. According to pricing analysis of 1,000-plus household goods based on Amazon’s own assortment relative to Kohl’s, Walmart, Target and Macy’s conducted by 360pi and Retail Systems Research from March-June 2014, Kohl’s was consistently 30%-60% above Amazon’s pricing for this sample, but also reported the healthiest financials of the group.

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