PetSmart LLC

A new listing recognizes companies as ranked across three main public pillars of trust: customer trust, investor trust and associate trust.

An online retailer making its first appearance in an established customer satisfaction study has come out number one in both online and overall rankings.

Big Lots is adding two retail veterans to its senior leadership team.

Medical care centers looking to get closer to patients are starting to build sizeable outposts in neighborhood centers.

Houston is big and getting bigger, says one of the top retail real estate brokers in the market

PetSmart is leveraging its size and scale to help veterinarians open their own practice.

Customer satisfaction with retail is relatively stable.

With a Whole Foods Market about to take up residence at Huntington Shopping Center, Federal Realty has announced a $75 million makeover of the property on Long Island’s north shore.

A pet supplies and services retailer may be returning to the public market.

Customer service can make — or break — the shopping experience.