PetSmart LLC

Mass retail is at a crossroads. Many of the iconic brands that are mainstays for our biggest and best malls are announcing layoffs and closures. The traditional brick-and-mortar store continues to see reduced foot traffic and most can’t seem to find a remedy. Amid this retail doom and gloom, however, there is one retailer that is rising above the rest: Ulta Beauty.  

PetSmart has beefed up its digital offerings with the acquisition of the leading online retailer of pet food and products.   The chain said it has entered into a definitive agreement to acquire Chewy, which was founded in 2011 and offers a wide selection of products for pets, ranging from cats and dogs to horses. The acquisition is expected to close by the end of PetSmart’s second fiscal quarter of 2017.  

PetSmart is growing its brick-and-mortar footprint along with its digital one.   The retailer opened 30 stores across the U.S. and Canada in the quarter ending January 29, 2017, for a total of 70 new stores opened in fiscal 2016 to 73.  

Petco has acquired a digital pet services company and, in so doing, got itself an experienced tech entrepreneur to drive its digital initiatives.    Petco has purchased PetCoach, a pet advice web site and app that helps pet owners take better care of their pets, connecting them with veterinarians for personalized answers to their questions. Terms of the deal were not disclosed.     

Changes in the retail landscape call for changes in lease agreements, as well

With long-time anchors leaving malls, urgent care clinics moving into neighborhood centers, and online sellers applying pressure from all sides, retailers should take a new approach in structuring their lease agreements with property owners, say experts from both sides of the negotiations table.

A regional department store, a warehouse giant, a discount supermarket and an online powerhouse rank among the nation’s favorite retailers.    That's according to the American Consumer Satisfaction Index, which rates consumers’ satisfaction across six retail industries. The report found that satisfaction with the overall retail trade rise 4.7% in 2016 to a score of 78.3 (on a 100-point scale) an all-time high for the sector.  

Google Home is giving Amazon’s Echo a run for its (shopping) money.   On Thursday, Google announced that shoppers can use Google Home to order everyday basics from Google Express retailers, including Costco, Whole Foods Market, Walgreens, PetSmart, Bed Bath & Beyond and others, reported GeekWire.   

PetSmart has a new strategy to keep its 55,000 employees informed and abreast of key insights.   When the 1,500-store retailer wanted to improving data accessibility across its enterprise, it turned to mobility. The chain began its mobility effort by developing one mobile app in 2010. By leveraging the MicroStrategy 10 mobility platform from long-time partner MicroStrategy, the company now has nearly 20 internal apps that deliver key insights to senior leaders and associates across the enterprise, the company said.