Office Depot, LLC

Boca Raton, Fla. – Office Depot Inc. is seeing some fiscal benefits from its November 2013 merger with OfficeMax. The retailer shrank its net loss in fourth quarter 2014 to $84 million, from $120 million in the same quarter the prior year.

Net sales climbed 10% to $3.83 billion, from $3.49 billion.

Montreal - Dollarama Inc. has named Elisa D. Garcia, executive VP and chief legal officer of Office Depot Inc., as an independent director and member of the Nominating and Governance Committee. Garcia’s appointment expands the corporation’s board of directors to 10 directors, seven of whom are independent.

Canadian discounter Dollarama has turned to an Office Depot executive to guide the company through expansion plans in 2015.

The company announced that Elisa D. Garcia has been appointed as an independent director and member of the nominating and governance committee of the corporation. Garcia's appointment expands the company’s board of directors to 10 directors, seven of whom are independent.

Ann Arbor, Mich. - Customer satisfaction with retail is down for the first time in four years. According to a report by the American Customer Satisfaction Index (ACSI), all brick-and-mortar retail categories show weakening or flat customer satisfaction for the fourth quarter of 2014.  Internet retail satisfaction, however, is up from the same quarter in 2013.

New York -- Home shopping giant HSN is number one in online customer experience, according to the E-tailing Group's 2014l Customer Experience Index. Overall results for the 8th year of the study came in at 72.06, rising above the mark of 71.06 in 2013’s analysis. On the 2014 index, eleven merchants hit the 80+ pinnacle, with HSN have the top score at 88, followed by Office Depot (84.75) and Dick’s Sporting Goods (83).

San Francisco -- Delivery Agent, whose technology allows television viewers to engage with and buy directly from advertisements and television shows via web, mobile, and advanced television applications, has tapped board member James Peters as president and COO. Peters previously held key leadership roles at Office Depot, Staples and Ross Stores.

James Peters held key leadership roles at Office Depot, Staples and Ross Stores but now the veteran operator is in a new role at a company giving new meaning to e-commerce.

Peters was named president and COO at San Francisco-based Delivery Agent where he had served on the board since last October. Delivery Agent’s business model is to turn viewers into revenue generating customers for brand and media companies.

By Will McKitterick, analyst, IBIS World