JCPenney Co.

Innovation is today’s buzzword. And it was all the talk at Chain Store Age’s X/SPECS 2016, as key executives from some of the nation’s leading retail and restaurant chains zeroed in on real-world strategies designed to innovate stores and elevate customer experiences.

Preparedness is key for mall owners, retailers

“Just wanting to make sure, No. 1, it is a safe environment; and No. 2, everyone knows it is a safe environment.”

That was the comment Mark Peterson made to a local news station in Rockford, Ill., regarding his top priorities after undergoing what could easily qualify as every mall manager’s biggest nightmare.

While most retailers reduced traditional advertising spend in favor of digital sources this holiday season, Amazon made an unprecedented move to television.   This was according to the “MediaRadar Trend Report” that examined holiday advertising spend among Amazon, Walmart, Target, Macy’s, Sears, Kohl’s, Nordstrom, and J.C. Penney, between October and November 2016.    When comparing holiday ad spend by retailer, here is how the companies fared:  

J.C. Penney is testing a category more typically associated with Home Depot or Lowe’s than a department store: heating, ventilation and air-conditioning systems.    According to a report by Dallas Morning News, the test is being done in partnership with Trane, an HVAC company, and includes a display of the HVAC service near the major appliances at a few locations.

Hull Property Group plans to move slowly in remaking the Kingsport Town Center, delaying the recruitment of new tenants until it can re-establish the 40-year-old mall as a popular destination for shoppers.  

Amazon and Saks came out on top in the 12th annual ForeSee Experience Index (FXI), which identified the top brands for retail customer experience this holiday season across three channels: online, store and mobile.   

Retailers and restaurants in the United States won’t get any relief in 2017 in the battle to win customers.    That’s according to Fitch Ratings' Outlook report, which says that retailers will continue to face a competitive environment in 2017 as they navigate changing customer preferences.  

(Ed. note: Neil Saunders, CEO of Conlumino, comments on Sears Holdings’ third-quarter results.)   In the movie Titanic there is a line where, realizing chaos is about to en-sue, one character helpfully notes “it’s starting to fall apart; we don’t have much time”. Such a sentiment could well be applied to Sears. The analogy with Titanic is also apt; not least because while Sears was once a titan of US retail, it now looks set to sink.