JCPenney Co.

New York -- Amazon and Costco lead the pack lead the pack when it comes to the e-tailers that have most satisfied their customers, according to the "2012 Harris Poll Shopper Satisfaction Study of Online Retailers." The survey used a 100-point scale to measure customer satisfaction with the e-commerce sites of 14 big retailers. Amazon.com ranked first with a score of 82.

By Jennifer Friedberg, [email protected]

This is the year that retailers stop being afraid of mobile technologies, and instead, are embracing them as a way to engage with, and to better serve, their customers.

Abysmal sales at J.C. Penney haven’t deterred the company from pursuing a series of unique cause marketing activities around a potential new holiday tradition focused on giving back.

Jeff Gordman is following in the family tradition. As president, chairman and CEO of Gordmans, he leads a company whose roots go back nearly 100 years, to when his grandfather opened a store in downtown Omaha in 1915.

From that one store, the company evolved over the years, eventually expanding beyond Nebraska. It also added a discount division, Half Price Stores. By 1990 the company had 32 stores, equally divided between the two divisions.

Plano, Texas -- J.C. Penney said Tuesday it has launched its nationwide Holiday Giving Tour, which entails a 12-day giving spree during which the retailer carries out acts of generosity in a new city each day.

Events include Christmas tree lighting, ice skating, Santa visits and tobogganing.
 
The tour kicks off Nov. 27 with a live holiday performance by Grammy Award-winning artist John Legend, followed by free ice skating, skate rentals and hot chocolate in Manhattan's Citi Pond at Bryant Park.

Plano, Texas -- A Friday report by Business Insider said that Ken Mangone, executive VP product development, design and sourcing for J.C. Penney Co., has abruptly resigned the company.

Mangone has been with the retailer since 1977 and is credited with helping to establish J.C. Penney’s private brands.

“We can confirm that Ken Mangone is no longer with the company,” a J.C. Penney spokesman told Business Insider. “We wish Ken continued success and thank him for his years of service….”

Corpus Christi, Texas -- IMI and Trademark Property Group announced that its La Palmera mall in Corpus Christi, Texas, will be joined by a 6,5000-sq.-ft. Longhorn Steakhouse in 2013, along with Papaya, which opened 6,350-sq.-ft. store, and Flip Flop Shops. Pandora will open a 1,703-sq.-ft. store before the holidays.

La Palmera is a 1-million-sq.-ft. super-regional mall featuring Dillard’s, J.C. Penney, Macy’s, P.F. Chang’s and Coach.

Best Buy on Tuesday continued its string of negative same store stores sales, posting a 4% decline at U.S. stores, and recorded a worse than expected profit.