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NRF: Amazon.com tops in customer service
New York City -- According to a survey released Tuesday by the NRF Foundation and American Express, Amazon.com has the best customer service among U.S. retailers.
The seventh annual Customers’ Choice survey, conducted by BIGinsight and polling 9,374 shoppers, saw the same group of retailers occupy the Top 10 spots in the poll, with some place-switching.
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Retailers Rejoice! Top Technology Tools Can Re-Invigorate Sales Year-Round
By Jill Puleri, [email protected]
The recently concluded holiday season was a happy one for most retailers, thanks in part to a recovering economy, heightened consumer confidence and no debilitating weekend snowstorms.
Oh, and wide acceptance of technology gadgets and experiences may have helped a bit, too.