IHL Group

The annual “Store Experience Study” represents the 21st year of collaboration between RIS News and IHL Group. Benchmark your store technology stack against your peers and discover the industry’s tech investment plans for today and into the future.

Retailers with the best 2023 sales growth have IT spending strategies unlike those of their lower-performing peers.

Inventory distortion — the combined cost of overstocks and out-of-stocks — continues to challenge retailers, particularly in the U.S.

Retailers are expected to continue increasing their spending on technology in 2023.