IBM

Armonk, N.Y. -- Winn-Dixie Stores is implementing IBM point-of-sale and self-checkout technology to transform and enhance customer service, speed innovation and increase operational efficiency. The new technology is expected to improve customer service, speed the checkout process, simplify store operations, and enhance store team member productivity at Winn-Dixie’s 484 stores across the Southeastern United States.

Armonk, N.Y. -- IBM announced that S&S Worldwide grew recommendation sales 75% in just three months with IBM Smarter Commerce software in the cloud.  S&S is a national distributor of sporting goods products for recreation, health care, and education professionals and is using IBM software to drive personalized product recommendation sales via its Web sites.

New York City -- Many retailers are not satisfied with their ability to meet customer expectations for a seamless cross-channel experience, according to a survey conducted by Edge Research for Sterling Commerce, an IBM company.

The survey revealed several significant gaps between what consumers want and what retailers are currently delivering. A retailer’s ability to meet consumer expectations -- and deliver a seamless, cross-channel experience -- will be the deciding factor in their ability to survive in the age of the empowered consumer.

New York City -- Chain Store Age will hold a Webinar on Tuesday, June 14, at 2 p.m., ET (11 am PT) on how Best Buy has streamlined its business with the help of a master data management solution from IBM. Register today and take a chance to win a free iPad.

Learn from Best Buy how the company has realized several advantages, including ensuring that data is accurate and consistent across all selling channels and improved the customer experience across the same, by deploying the IBM InfoSphere Master Data Management (MDM) solution.

Minneapolis -- Opus Development Corp. announced that John Gelderman has been hired as senior VP national retail development.

In his new position, Gelderman will lead the current Opus retail team, oversee all existing retail development and will be responsible for seeking all new retail development opportunities across the country.

By Chuck Densinger, chuck.densinger@us.ibm.com & Mason Thelen mason.thelen@us.ibm.com

Question: Which computer system can provide retailers with unprecedented insight into how to serve their customers better?

Answer: Watson.

ARMONK, N.Y. -- IBM has announced new software and the creation a new consulting practice dedicated to the emerging category of "smarter commerce," which is focused on helping companies swiftly adapt to rising customer demands in today's digitally transformed marketplace.  

Former IBM engineers Joseph Woodland and Bernard Silver are among this year’s inductees into the National Inventors Hall of Fame.

The duo is credited with developing the first optically-scanned bar code after overhearing a conversation in which a food executive expressed a desire to capture more product information at checkout.