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Home Depot

  • Home Depot builds customer connections

    The Home Depot Inc. specializes in letting customers do it themselves, and is now extending that philosophy across all channels.

    “We want to provide interconnected retail, and mobile is one area where we are leaning,” Matt Jones, general manager of mobile for Home Depot, said in an interview with Chain Store Age. “We want to help customers solve their problems in a couple of ways.”

    According to Jones, today’s consumers are leveraging mobile devices to aid multiple parts of their shopping experience.

  • Lowe's goes high with growth in 2015

    Lowe's rode the same wave of recovery in the housing market as its rival Home Depot in the fourth quarter, topping its own expectations with substantial gains.

  • Another record quarter for Home Depot

    Atlanta-based The Home Depot reported record fourth-quarter and fiscal year results, as it emphasized "the interconnected customer experience" and rode a recovering U.S. housing market.

    The company's fourth-quarter sales were a record $21.0 billion, up 9.5% from the same quarter last year. Net earnings for the three months were $1.5 billion, compared with $1.4 billion a year ago.

    Comp-store sales for the fourth quarter were up 7.1%, and up 8.9% for U.S. stores.

  • Which online retailers satisfies the most?

    When it comes to making online customers happy, one well-known name stands at the top.

    Fourth quarter data from the American Customer Satisfaction Index (ACSI) shows Amazon.com led all online retailers with a score of 83.out of 100. Compared to the prior year, overall Internet retail customer satisfaction slipped 2.4% to a score of 80 out of 100. This still leads all other retail categories in the Index.

  • What retailer has the best online customer experience?

    When it comes to providing a positive environment for online shoppers, one retailer stands above the rest.

    In conjunction with its 18th Annual Mystery Shopping Study conducted in the fourth quarter of 2015, the e-tailing group has released its ninth annual Customer Experience Index. Nordstrom.com received a top score of 86.75. Websites are scored on a 100-point scale based on an assessment of metrics from five key pages, presence and execution of vital merchandising tactics, and exemplary customer service.

  • Learning to love mobile in age of enterprise apps

    A disconnect between brick-and-mortar retailers and their mobile strategies could be hurting sales.

  • Expectations run high at Home Depot's pro desk

    The Home Depot is planning (conservatively, it says) to be a $100 billion retailer in 2018 – growing by $13 billion, or the equivalent of 357 stores, without any major change of its footprint.

    Where’s growth going to come from? A lot of it from the pro customer, who currently makes up only 4% of Home Depot’s customers, but account for about 35% of total sales. Clearly, this is a customer with clout.

  • Home Depot embarks on spring hiring spree

    The Home Depot is gearing up for the busy spring selling season with the hire of more than $80,000 seasonal employees.

    The retailer is hiring for sales, operations and cashier positions across all departments, which range from the lumber aisle to the Pro desk and the outside garden.

    Additionally, Store Merchandising Execution Teams are also looking for associates to set up displays, maintain store appearance and keep products customer-ready.

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