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  • Mobile Payment Scorecard

    Apple did not create the mobile payment market when it launched Apple Pay in September 2014.

    However, Apple Pay did effectively bring mobile payment to the forefront of retailers’ omnichannel commerce strategies. Consumers are slowly starting to follow, with Deloitte data showing in-store mobile payments have increased from 5% of total in-store payments 2014 to 18% in 2015.

  • Whole Foods to take Instacart partnership to new level

    Whole Foods Market has been offering deliveries via Instacart in select markets for about a year, but reportedly is significantly extending the scope of the deal.

    According to Re/code, Whole Foods has at least in principle made an unspecified investment in Instacart. Whole Foods has also reportedly signed a five-year deal making Instacart its exclusive perishables delivery provider.

  • Tips to get your customers from browse to ‘buy’

    One in three consumers has changed brands because of the information they found while shopping online, according to research from Google.

    That means that great product content can make or break your brand’s online presence. Unfortunately, many brands struggle with how to make sure that their product content is accurate and meets not only shoppers’, but retailers’, needs, as it is hard to do both well.

  • Google expands Express assortment

    Google is testing a new range of products for its Google Express online delivery service.

    Google is now offering fresh grocery items, such as milk and bread, for delivery through Google Express in the San Francisco and Los Angeles markets. The company is partnering with local outlets of retailers including Costco, Whole Foods and Smart & Final in San Francisco and Costco, Whole Foods and Vincente Foods in Los Angeles to fulfill orders, which can include alcohol and frozen items.

  • Surprising Harris Poll: The retailer with the best corporate reputation is…

    The nation’s top Internet retailer is also tops in corporate reputation.

  • Tech Guest Viewpoint: Driving Impulse Buy with Technology

    The term “impulse buy” has a negative connotation to many. Picking up that guilty pleasure snack in the checkout line at the supermarket, that gadget you don’t really need, or those shoes that are on sale all qualify.

  • Tech Guest Viewpoint: Improving Customer Experiences with Bots

    We often talk about how to avoid, deter and block bots. But much opportunity lies in figuring out how to distinguish between good and bad bots, and to understand how the distinctions change across applications and environments, especially within the retail industry.

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