How brands are falling behind in customer engagementA new study from SAP Emarsys indicates many brands are not using advanced consumer engagement strategies as shopper brand loyalty is declining. Fraudsters target online returnsThe battle against returns fraud and claims is not getting any easier for retailers. Supply chain execs see opportunity, challenge in AI A new survey indicates many supply chain executives are using artificial intelligence, but some face limitations. Deloitte: Retail executives identify the biggest challenges of 2025 More than eight-in-10 U.S. retail executives agree that one specific issue will pose a challenge in the coming year. Losses from return fraud and abuse exceed $100 billion A new study reveals that fraudulent and abusive returns activity poses a serious threat to retail profitability. Deloitte: Deal-focused shoppers to send Black Friday-Cyber Monday spending to new highs The upcoming holiday weekend will get a big boost from deal-focused shoppers unhappy with the prices they’ve seen so far — including during retailers' highly-promoted October sales events. Holiday spending to increase; experiences rising as popular gift option Consumer spending is expected to rise 8% this holiday season, according to new data from Deloitte. Bain: Non-store sales to drive 90% of holiday growth; five tips to outperform Retailers who hope to outperform this holiday season should emphasize value — no matter the price point. Deloitte forecasts slower holiday sales growth Retailers can expect moderate sales growth this holiday season. Deloitte: The number one driver for food purchases is… A number of factors influence consumer food purchase decisions, but one in particular stands out. 1 2 3 4 5 Next Last
