Costco Wholesale Corp.

San Antonio, Texas – Net income soared on rising margins in fuel and consumer packaged goods at convenience/fuel retailer CST Brands Inc. in the fourth quarter of fiscal 2014. Net income rose 176% to $94 million from $34 million in the same quarter a year earlier.

Revenues dropped 13% to $2.7 billion from $3.06 billion. For the full fiscal year, net income rose 44% to $200 million from $139 million. Revenues fell 4% to $12.18 billion from $12.78 billion.

Apparently a lot of consumers shopped for lingerie and bath products this holiday season, if the profits at L Brands Inc. are any indication.

The Columbus, Ohio-based parent company of Victoria’s Secret and Bath and Body Works reported that it earned $564.8 million, or $1.89 a share, for the quarter ended Jan. 31, up from $489.6 million, or $1.65 a share, a year earlier. Net sales rose 7% to $4.07 billion and same store sales rose 6%.

Austin, Texas -- Retail Properties of America, Inc., closed on the acquisition of Cedar Park Town Center, a 181,000-sq.-ft. community center located in Cedar Park, an Austin, Texas submarket. The purchase price was $39.1 million.

The property is situated at the intersection of two major freeways, with visibility and access to more than 73,000 vehicles per day. Cedar Park is shadow-anchored by Costco and is 94.5% occupied and leased to a lineup of national and regional tenants, including At Home, Chipotle, BJ’s Brewhouse and In-N-Out Burger.

Waban, Mass. – In a sign that retailer efforts to enhance customer service may be working, few consumers report having a bad experience with a retailer in the past six months. According to a new Temkin Group report, “What Happens After a Good or Bad Experience, 2015,” only 4% of consumers report having a bad experience with a retailer.

Six retailers are at a 1% reporting level for bad customer experience: True Value, Costco, Bed Bath & Beyond, Ace Hardware, Gap, and Staples.

By Kirsten Early, Partner and Director of Retail, SRSA Commercial Real Estate

Ann Arbor, Mich. - Customer satisfaction with retail is down for the first time in four years. According to a report by the American Customer Satisfaction Index (ACSI), all brick-and-mortar retail categories show weakening or flat customer satisfaction for the fourth quarter of 2014.  Internet retail satisfaction, however, is up from the same quarter in 2013.

By Jim Haller, NPI

The words “raising rates” are enough to elicit a face-in-palms reaction from any online retailer – especially when it comes to small parcel shipping. Yet, a different reaction may be in order as the United States Postal Service announces its intent to raise rates later this year.

Customer satisfaction with retail is on the decline for the first time in four years, according to a report by the American Customer Satisfaction Index (ACSI).

The report says brick-and-mortar retail show weakening or flat customer satisfaction, while Internet retail is up from a year ago.