Costco Wholesale Corp.

Louisville, Colo. -- Ace Hardware is America’s favorite home improvement store and Costco is the favorite for home furnishings, according to a new nationwide survey by Market Force Information. The findings are based on consumers’ satisfaction levels and their likelihood to recommend the retailer to others.

In the home improvement sector, Ace Hardware earned the top spot with a composite loyalty score of 61% (out of a potential 70%). Menards came in second, at 50%, followed by Lowe’s, Home Depot and Walmart.

Sam’s Club has strengthened the value proposition of its membership offering with a new range of high value services designed to differentiate it from Costco while fending off competition from well-capitalized online startup Jet.com.

The nature of competition in the retail industry is not what it used to be. Decades of consolidation concentrated sales among a top tier of mega-retailers fueled deal-making among product manufacturers and others who serve the retail industry.

The top 10 U.S. retailers now account for more than $1,200,000,000,000 (zeroes added for effect) and that figure swells to $1.5 trillion if the next 10 largest are include. The big have gotten bigger and will continue to do so in the near term, however there is also a dramatic “re-fragmentation” of the retail industry underway.

In announcing its Costco-like membership model, Jet.com (yet to launch as of this writing) has positioned itself as the latest type of online retail marketplace. Considering that online marketplaces really go back to the days of CompuServe, Prodigy and Earthlink (extra points if you know what “dial up” means), I’ve been struck by how much marketplaces have been in the news lately. Think about Alibaba’s jaw-dropping $9.3 billion sales on Singles Day (Nov.

New York -- Specialty retailer L Brands continued its winning ways in March, reporting a 9% increase in same-store sales, higher than expectations. Total sales increased 10% to $981.2 million, from $923.7 million in the year ago period.

The Cato Corp. also turned in a winning performance, with a 12% surge in March same-store sales. For the nine weeks ended April 4, sales totaled $197.5 million, up 5% from $188.98 million a year earlier.

After reporting standout results for the holiday quarter, Costco had a drop in same store sales in March that the retailer blamed on the earlier-than-normal Easter holiday.

Costco, Amazon.com and Apple rank highest in customer loyalty, according to this year’s Net Promoter Consumer Study.

The study ranks more than 220 brands, such as Costco, Amazon.com, Apple and more across 22 U.S. industry sectors, including financial services, insurance, technology, online entertainment, retail stores, electronics, travel and hospitality, and telecommunications.

New York -- Costco, Amazon.com and Apple  score highest in customer loyalty, according to the Net Promoter Consumer Study.

The study ranks more than 220 brands, such as Costco, Amazon.com, Apple and more across 22 U.S. industry sectors, including financial services, insurance, technology, online entertainment, retail stores, electronics, travel and hospitality, and telecommunications.