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Achieving customer centricity in multichannel commerce
By Akhilesh Srivastava, [email protected]
According to NRF Retail Horizons Benchmark Report, two key initiatives to keep retailers competitive in 2010 were optimization and streamlining of their internal operations to reduce operating costs and improving their customer centricity to win the share of wallet.
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Customer Growth Partners projects 5.1% retail growth in 2011
New Canaan, Conn. -- The retail industry will grow by 5.1% in 2011, the strongest growth in four years, according to Customer Growth Partners’ 2011 Forecast and Outlook. The New Canaan, Conn.-based consulting and research firm projects that the industry will create over half a million new jobs in 2010, the most of any employment sector, and that retail sales will reach a record level of almost $2.9 trillion.