Bloomingdale's

Upscale department store retailer Bloomingdale’s isn’t a name typically associated with football, but that all changes this year as a result of the Super Bowl being held in New York for the first time ever.

Bloomingdale’s, operator of 37 department stores nationwide, will use its flag ship store on 59th Street in Manhattan to unveil a collection of designer helmets and a unique and stylish collection of entertaining essentials beginning January 15.

New York – LLBean.com provided the highest-rated customer service of all major online retailers during the month of November 2013. According to the Stella Monthly Ranking from the StellaService customer service analysis firm, L.L. Bean was ranked number one for overall customer service and also in the email customer service area.

SierraTradingPost.com took top honors for phone customer service, Sears.com had the highest ranked shipping customer service and Bloomingdales.com has the best returns customer service.

LLBean.com provided the highest-rated customer service of all major online retailers during the month of November 2013, according to the Stella Monthly Ranking from the StellaService customer service analysis firm.

L.L. Bean was ranked number one for overall customer service and also in the email customer service area.

SierraTradingPost.com took top honors for phone customer service, Sears.com had the highest ranked shipping customer service and Bloomingdales.com has the best returns customer service.

Macy’s plans to build a major direct-to-consumer fulfillment center near Owasso in Tulsa County, Okla., to support continued sales growth driven by Macy’s omnichannel strategy.

The site is strategically located near the intersection of 76th St. North and Lakewood Ave., about 12 miles north of Tulsa. The company is expected to invest more than $170 million in the facility.
 

Cincinnati -- Macy’s announced an agreement for Macy’s and Bloomingdale’s stores to anchor the new Mall at Miami Worldcenter, to be built in downtown Miami. Current plans call for the stores to open in fall 2016.

Miami Worldcenter, a major mixed-use project with retail, hotel, residential and convention space, is being planned by The Forbes Company and Taubman Centers.

New York -- Macy's reported a profit for the third quarter that easily exceeded Wall Street, helped by stepped up marketing.

For the quarter ended Nov. 2, Macy's earned $177 million, up from $145 million a year ago.

Revenue rose 3% to $6.28 billion. Same-store sales increased 3.5%, beating the 2.1% rise analysts expected.

Sales trends improved in every region, and both the Macy’s and Bloomingdale’s chains performed well, the retailer said.

A tepid economic climate and government shutdown weren’t enough to prevent Macy’s from producing a 3.5% third quarter same store sale increase and better than expected profits which prompted the department store operator to reiterate it full year financial forecast.

New York -- Bloomingdale’s longtime chief executive and chairman, Michael Gould, 70, is stepping down after 22 years on the job. He will be succeeded by Tony Spring, 48, currently Bloomingdale’s president and COO, effective Feb. 1, 2014. A successor to Spring as president of Bloomingdale’s is expected to be named in 2014.

Glendale, Calif. — Glendale Galleria has announced the addition of more than 30 new and expanded stores to its merchandise mix. Most of the new store openings coincide with the mall’s expansive renovation, which updates aesthetics inside and outside of the center. The renovations should finish up by early November in time for the new retailer openings and the holiday shopping season.

Perry Ellis International has launched a new e-commerce site dedicated to selling Callaway Golf Apparel. The callawayapparel.com site offers U.S. and Canadian customers a fully-branded, state-of-the-art online shopping experience, and will be available throughout Latin America by mid-November.