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Aeropostale closing 75 stores as Q3 loss widens and same-store sales fall 11%
New York - On the heels of its eight straight quarterly loss, Aeropostale said it would close about 75 stores in the current quarter, and could close 50 to 75 more namesake locations in 2015, and 126 P.S. from Aeropostale stores by the end of January. The struggling teen retailer reported a net loss of $52.3 million in the third quarter ended Nov. 1, up from $25.6 million, in the year ago period. It also forecast a bigger-than-expected fourth-quarter loss. -
J. Crew tops in online customer service
New York — J. Crew provided the best overall online customer service in October, marking the retailer’s third time topping the Stella Benchmarks rankings from StellaService in 2014. The retailer ranked 4th in phone, second in email, eighth in shipping and 17th in returns.
Stella Benchmarks includes 138 companies evaluated on a daily basis by StellaService. Customer care channels, phone, email and chat, are measured daily, while fulfillment metrics are measured across multiple orders each month.

