Aeropostale

Teen and tween retailer Aeropostale named a new COO and CFO and said its fourth quarter results, while still in negative territory, were not as bad as feared.

New York -- Aeropostale Inc. on Monday narrowed its fourth-quarter loss forecast on better than expected sales, margins, and expense management in January, and announced two executive appointments.  

Overall holiday shopping season sales numbers have been rolling in, and the news confirms what many retail real estate analysts (including myself) suspected: 2014 holiday sales were strong. Nothing earth-shattering — but plenty good enough to chalk this one up as a win. There were some bright and not-so-bright spots (December sales were weaker than expected, for example, and numbers didn’t hit some of the more optimistic overall projections), but the takeaway is that we did see the anticipated increase that the industry was looking for.

New York -- Former Coach Inc. chief Lew Frankfort has joined Sycamore Partners as an Executive in Residence, which will allow the private equity firm to tap into Frankfort’s retail knowledge, managerial expertise and network of industry relationships. Sycamore’s portfolio of retail investments includes Aeropostale, Coldwater Creek, Hot Topic, Jones New York, Nine West Holdings, Stuart Weitzman and Talbots.

New York -- Teen retailers had a “less dreadful” holiday selling season than was anticipated. That’s how analysts are tempering the news that banners such as American Eagle Outfitters, Aeropostale and Urban Outfitters posted stronger-than-expected holiday results, released by most on Thursday.

In fact, say industry watchers, the strong sales figures look pretty shiny because they are exaggerated by pre-season low expectations, which were dragged down by fears of aggressive discounting and waning mall traffic.

Challenging times continue for teen retailer Aeropostale, as an 11 percent drop in same-store sales leads the company to report its eighth straight quarterly loss.

The retailer also said it would close 75 stores in the fourth quarter.

New York - On the heels of its eight straight quarterly loss, Aeropostale said it would close about 75 stores in the current quarter, and could close 50 to 75 more namesake locations in 2015, and 126 P.S. from Aeropostale stores by the end of January.   The struggling teen retailer reported a net loss of $52.3 million in the third quarter ended Nov. 1,  up from $25.6 million, in the year ago period. It also forecast a bigger-than-expected fourth-quarter loss.  

New York — J. Crew provided the best overall online customer service in October, marking the retailer’s third time topping the Stella Benchmarks rankings from StellaService in 2014. The retailer ranked 4th in phone, second in email, eighth in shipping and 17th in returns.
  Stella Benchmarks includes 138 companies evaluated on a daily basis by StellaService. Customer care channels, phone, email and chat, are measured daily, while fulfillment metrics are measured across multiple orders each month.