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  • Speaking of Customers

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  • Fascinating Read: 'Force of Nature'

    With a subtitle of “The Unlikely Story of Wal Mart’s Green Revolution,” this book, by Pulitzer Prize-winning journalist Edward Humes, is a must-read for anyone who remains doubtful that going green can actually be profitable.

    Click here to learn more.

  • Organic growth best for increasing market share

    Organic growth initiatives come out on top (46%) when it comes to how to increase market share, followed by a mix of organic growth and M&A (22%) and primarily M&A (22%), according to a survey of 152 senior financial executives of global retail companies by KPMG International.

  • It’s not the economy. Or the cost-cutting.

    Starbucks CEO Howard Schultz told Britain’s Sky.com that the chain’s focus on improving its offerings and encouraging innovation as opposed to cost-cutting and store-closings are the reasons for its turnaround.

    “You can’t “cut your way to prosperity,” Schultz said. “You have to create growth and opportunity.”

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