Chatbots / Virtual Assistants / AI Agents

Artificial intelligence has been steadily reshaping retail for decades, from the early days of personalized recommendations to today’s sophisticated generative models.

Wayfair sees personalized, streamlined customer interaction as key to retaining and attracting customers.

Pizza Hut is offering what it calls a "second screen companion" for college basketball fans.

Casey's General Stores is offering shoppers digital coffee recommendations with a dash of humor – all personalized with AI.

GoodwillFinds, a growing consortium of 18 individual non-profit Goodwill organizations, is streamlining online customer service with artificial intelligence.

Army Air Force Exchange Service is leveraging a cutting-edge artificial intelligence model to enhance interactions with customer inquiries.