Winter Holidays

Holiday procrastinators may have saved retailers this year.       A jump in consumer spending in the final home stretch helped to offset a slow start to the U.S. holiday shopping season, and is likely to help many retailers beat sales forecasts, Reuters reported.    

Nothing like doing a little shopping as presents are being unwrapped.   E-commerce traffic volume on Christmas Day shattered all previous records according to Verizon Enterprise Solutions’ Holiday Retail Index report.   The report finds that traffic continued to build into the Christmas weekend, and reached feverish pitch on Christmas Day which also coincided this year with the first full day of Hanukkah.   

The majority of retailers managed to keep their shipping promises this holiday.   That’s according to Kurt Salmon’s annual Holiday Shipping study, which found that 97% of retailers successfully processed and delivered orders to customers on their last guaranteed shipping date before Christmas. according to Kurt Salmon’s (part of Accenture Strategy) annual Holiday Shipping study. This compares to 87% in 2014 and 95% in 2015. 

Chain Store Age will be closed Dec. 23 and Dec. 26, and will publish again on Monday, Dec. 27. We wish you and your families best wishes for a happy, healthy and joyous holiday.  

Just in time for holiday entertaining, BJ’s Wholesale Club members can now place deli and bakery orders online.   The service, which augments BJ’s e-commerce program, enables members to place orders for deli platters, sandwiches and 3-ft. subs, freshly baked cookies, pastries and customizable cakes and cupcakes. All merchandise is provided by Wellsley Farms, according to the retailer’s website.  

Dollar sales for holiday 2016 are trending lower than last year — with some exceptions — and retailers are partially to blame.   According to The NPD Group’s weekly point-of-sale results for key general merchandise categories across in-store and online channels, dollar sales in the sixth week of the 2016 holiday shopping season  were 5% lower than the same week in 2015. Cumulatively, dollar sales in the first six weeks of the 2016 holiday shopping season were 4% behind the first six weeks of the 2015 holiday season.

The Container Store and Southwest Airlines are teaming up to surprise harried holiday travelers passing through airports across the nation.   Starting Thursday, Dec. 22, the partners are easing holiday stress for travelers by offering complimentary gift wrapping. The service is available between 10 a.m. and 3 p.m. at the following 10 airports:   • Chicago (Midway) International Airport • Dallas (Love Field)  • Denver International Airport 

Holiday shopping is no longer what it used to be.    The rise of online shopping and mobile has transformed the way in which consumers purchase gifts. It is no longer black and white for retailers either, as cutting-edge platform and technology adoption is a pre-requisite in order to remain competitive. And all factors are causing new challenges related to managing and supporting back-office and customer-facing systems, as well as meeting evolving customer expectations.   

Christmas Eve may only be a mere three days away, however 20% of adults plan to shop for holiday gifts or holiday-related items that day.   That’s according to “The 2016 ICSC Super Saturday study,” which was conducted by the International Council of Shopping Centers (ICSC) from December 8-11, 2016. The survey comprises responses from 1,025 adults of 18 years of age and older.  

Upscale brands are grabbing the attention of holiday procrastinators.   Three in 10 shoppers are still scrambling to finish holiday shopping, according to the National Retail Federation, and many are jumping online in search of their perfect, albeit “last minute” holiday gifts.