A customer’s home is their castle - and a storefrontDigital and omnichannel technology can turn almost any part of a shopper’s home environment into a consumer touchpoint. Taco Bell scales voice AI drive-thru ordering to almost 900 storesTaco Bell is expanding the use of voice-enabled artificial intelligence technology at drive-thru locations. Amazon embeds voice and AI into print-on-demand service Amazon is letting consumers custom design merchandise with the help of AI. Kate Spade debuts Amazon Alexa conversational AI tool Kate Spade New York is leveraging a new solution that puts Amazon Alexa conversational shopping capabilities in the hands of other retailers. Amazon enables conversational shopping via Alexa voice assistant Amazon is turning Alexa into a conversational shopping tool and phasing out its Rufus mobile artificial intelligence assistant as a separate chatbot. Little Caesars Pizza AI-enables phone order management The world’s third-largest pizza chain is expanding its efforts to streamline the processing of customer phone orders. Amazon adds interactive chat to audio product summaries Amazon is letting customers ask questions when listening to AI-generated audio summaries of selected products. Dairy Queen expanding pilot of voice AI at drive-thru American Dairy Queen Corp. is testing the effectiveness of voice-enabled artificial intelligence technology at drive-thru windows of franchise stores. Burger King equips associates with ‘Patty’ AI voice assistant A leading fast-food hamburger chain is bringing real-time, voice-enabled intelligence to its restaurant employees. Amazon customizes next-gen Alexa model with personality styles Amazon is tailoring the user experience for latest version of its Amazon Alexa voice-enabled device with three distinct personalities. 1 2 Next Last
