Research Topic

Hartford, Conn. -- RBS recently completed a $20 million senior credit facility for FM Global Holdings (FM Facility Maintenance). The proceeds will be used to provide working capital for growth and acquisition financing.

New York City -- The U.S. shopping-center industry grew to approximately 108,000 centers in 2010, according to the latest statistics from CoStar Group. The data, compiled on behalf of the International Council of Shopping Centers (ICSC), marked the slowest U.S. industry growth (+0.2% or 259 centers) on record since at least 1971 for which consistent data exist.

Yonkers, N.Y. -- Americans are frustrated with the state of customer service, according to a new survey by Consumer Reports magazine. In the survey, 65% of the respondents said they are "tremendously annoyed" by rude salespeople and 64% said that they had left a store in the previous 12 months because of poor service.

Consumer Reports also found that 71% of survey respondents were extremely irritated when they couldn't reach a human on the phone.

PORT WASHINGTON, N.Y. — NPD Group named Perry James, a 16-year veteran with the research firm, as the new president of home and office supplies. 

James replaces Peter Goldman, who moved on to a position within NPD as SVP technology analyst business. 

Before his current position, James was president of NPD’s office supplies and software businesses. From 2005 through 2007, he was with the home group on the business development side.

Sequential improvements in delinquency rates in Targets’s credit card portfolio just keep coming as the percentage of accounts 60 and 90 days past due fell yet again in May.

The number of accounts 60 day’s past due dropped to 3.1% in May compared with 3.3% in April while the number of accounts 90 days past represented just 2.3% of the total portfolio in May compared to 2.4% in April.

New York City -- Office Depot has reached an agreement with Colorado’s attorney general to offer a refund to about 115 Colorado governmental agencies and nonprofits in connection with the sale of office supplies between January 2006 and March 2009, the Denver Business Journal reported.

The agreement calls for the chain to refund customers as much as $189,000.

It’s the time of year when retailers engage in the annual Dads and Grads promotional extravaganza, and Target is promoting the Apple iPad at $499 as a gift-giving solution.

The iPad appeared on a full-page ad in this week’s circular along with other Apple products such as the iPhone 4 and the iPod Touch.

Not that dads and grads wouldn’t want an iPad, and it never hurts to feature an item that shoppers can aspire to, but the iPad would appear to be out of the price range of most gift-givers, especially where Father’s Day is concerned.

An amazing variety of people shop at Walmart stores, which is understandable given the company’s often cited statistic that 140 million people visit its stores weekly. This diversity of customers is one of the things that makes Walmart unique as this video from singer Jessica Frech cleverly illustrates in a light-hearted way. Click here to watch.