Research Topic

San Francisco -- Survey results released Tuesday by online customer experience management firm Tealeaf and conducted by Econsultancy showed that nearly 23% of online revenue is lost annually by U.S. companies due to poor online customer experiences.

New York City -- A report by the Associated Press on Tuesday said that private equity firm Aletheia Research & Management has once again reduced its stake in Barnes & Noble.

The major shareholder, which Barnes & Noble has said joined forces with Ron Burkle last year during a proxy fight, has for the second time in a month cut its shares, now owning about 3.2 million shares, or 5.4% of Barnes & Noble's outstanding stock, according to a Securities and Exchange Commission filing on Tuesday.

Washington, D.C. -- A report released Monday by the Commerce Department showed that consumer spending unexpectedly stalled during the month of May, as prices climbed and 9.1% unemployment caused shoppers to cut back.

Commerce Department figures showed that purchases were flat in May, after a median estimate of economists surveyed by Bloomberg News called for a 0.1% gain. Prices excluding food and energy rose more than forecast.

New York City -- The Private Label Manufacturing Association reported Tuesday that store brands have capped a decade of strong growth by posting sales increases across all three of the major retail channels in 2010 and pushing dollar market share to new all-time highs in supermarkets, drug stores and total outlets.

New York City -- Retailers lost $37.14 billion to theft last year, or 1.58% of retail sales, up from 1.44% in 2009, according to preliminary results of the National Retail Security Survey. The annual survey is conducted by the University of Florida for the National Retail Federation, with funding from ADT Commercial.

As in previous years, employee theft accounted for the largest (approximately 44%) portion of the losses. Shoplifting and organized retail crime was second, with 33%. Administrative errors, vendor fraud and unknown causes make up the rest.

The most recent iteration of a pricing study conducted by Credit Suisse shows Target was 4.7% more expensive on a basket of items in Chicago and Dallas compared with 4% the prior month. 

The monthly pricing survey Credit Suisse conducts at Walmart stores and various competitors in Chicago and Dallas market reveals the company continues to offer the lowest prices. That’s the good news for consumers; the bad news is Walmart, like every other company, is passing through increased product costs to shoppers.

INDIANAPOLIS — The Finish Line reported that net sales for the first quarter increased 6% to $299.5 million in the first quarter compared with $282.4 million a year ago. Comparable-store sales increased 6.5% in the first quarter on top of an increase of 10.9% for the same period a year ago.

Washington, D.C. -- A Friday report by Bloomberg said that the U.S. economy grew at a 1.9% pace in the first quarter, edging estimates of a 1.8% growth pace but marking the start of what policymakers project is a temporary slowdown in growth.

The revised rise in gross domestic product matches the median forecast of economists surveyed by Bloomberg News and follows a 3.1% gain in the prior quarter, according to Friday’s Commerce Department figures.

WASHINGTON — Walmart announced that, through its charitable arm the Walmart Foundation, it has launched a $25 million giving campaign aimed at filling the gaps created when schools close for the summer. Funding to more than 350 local nonprofit organizations will help expand nutrition, learning and employment services for elementary, middle and high school students throughout the 2011 summer months, the company reported.

Walmart said it would address the achievement gap between higher- and lower-income youth by focusing on three key areas: